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Android Phone Not Receiving Calls Issue

Last Updated on March 20, 2020 by Bestusefultips

Annoying by phone not receiving calls or text messages? Here’s how to fix can’t make or receive calls on Android phones or tablet devices. Another issue of not making calls is phone icon is missing, SIM card not recognized, can’t answer a ringing call, poor signal, and other reasons. There are several causes for an android phone not receiving calls such as no signal or phone not ringing when someone calls me or consistently busy signal.

This can’t receive incoming calls on the android phone problem is seen most of all carriers including Verizon, Vodafone, LTE, AT&T, T-mobile, and other network carriers. We already discussed the solution of poor sound quality on calls on an android phone. In this tutorial, I will show you step by step guide to fix android phone not receiving calls.

Related Tips:

Fix Can’t Make or Receive Calls on Android Phone or Tablet 

fix android phone not receiving calls

Try below given possible solutions to fix my phone is not receiving calls on android devices.

Check network signal

Network problem in android

Check signal strength in your device status bar, make sure your device network signal is full. If not then move to another place where you can receive a signal and getting a call from someone.

Turn on airplane mode

If you have trouble low signal in your network, turn on airplane mode in your android device. After a few seconds again turn off it and check the network signal in your android device.

Check for app updates & software update

Android App update:

update app of carrier service in android

Play Store > Menu > my apps & games > Update all

Android Software update:

Settings > about phone > System updates

Check Wi-Fi calling not set for receiving incoming calls

If you have set to make calls over Wi-Fi in your android device, you can not receive incoming calls. Change Wi-Fi calling settings or turned off Wi-Fi calling or HD calling to check to fix the issue. SIP calling settings in android

Phone app > More > Settings > calling accounts > SIP settings > Use SIP calling > Only for SIP calls

Also, make sure your device isn’t set to LTE only using this: Settings > Three vertical dots > Cellular Networks > Enhanced LTE which will use to disable Voice over LTE.

Manually set Network to fix Android phone not receiving calls

Network operator settings in nougat 7.0

Settings > More > Cellular networks > Network operators > search networks > choose your carrier

Also, try to remove your SIM card and after few seconds restart your device & reinsert the SIM card again.

Use safe mode to check any app cause the problem

Step 1: Press & hold the power button on your device.

Tap Power off button to enable safe mode in 7.0 nougat

Step 2: Touch & hold the “Power off”.

You can see this message: Reboot to safe mode

Tap OK to Reboot safe mode android

Step 3: Touch “OK”.

Now activate safe mode in your android device. You can see this “Safe mode” symbol at the bottom of the screen. Check your device working well in safe mode, if not then remove third-party apps from your device and fix the android phone not receiving calls issue. If none of the above-given methods worked then try a below-given solution.

Reset Network Settings on Android

When you reset network settings, it will remove all saved wifi networks, Bluetooth paired, and mobile network settings from your android device.

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset settings 

Reset APN Settings on Android

It will reset the access point of your network connection.

Settings > Connections > Mobile Network > Access Point Names > More > Reset to default

Factory Reset your Android device

It will reset all your device downloaded apps, accounts, pictures, music and other important data. Before resetting your phone, back up your android phone data.

Reset android phone to fix android phone not receiving call issue

Settings > Personal > Backup & reset > Factory data reset > Reset phone > Erase everything

All possible solutions are given above from our side to fix android phone not receiving calls. If you have known other trick to solve can’t make call android device, please share with us. Don’t forget to mention which method worked for you to fix the android phone call issue?

About Bestusefultips

I'm Arpit Patel, techno lover from India. Bestusefultips is a technology website focused on latest Android news, tricks & tips related android devices, tutorials and videos.


  1. I have a Blackberry KEYone and cannot receive incoming calls.

  2. Rhonda Lea Moore

    I can’t make or reccieve calls or texts

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