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Before few days my moto G4 plus device updated android nougat 7.0 OS. After got this update, first of all enable Google assistant on my nougat 7.0 (Moto G4 plus) device. We already know the 7 best Google assistant tricks and tips that useful for every user. Recently in my nougat device Google assistant not working when screen is off. Some of the user reporting the issue of OK Google not working on Google assistant after updates android nougat 7.1.1.
In android phones (except Pixel), after turn off the Google assistant, you can use “OK Google” to search information. To find your android device screen info, turn on Google Assistant again in your device. Below you can see various methods to fix Google Assistant not working after hard reset or update.
How to fix Google Assistant not working on Moto G4 plus
Try below given possible solutions to fix Google Assistant not working on Moto G4 plus when screen on off.
1st Way: Check Google Assistant is enable
If you want to fix OK Google not working, first of all check turned on Google assistant in your device. Touch and hold the home button to launch Google Assistant. Below screen seen on your device when turn off Google assistant in your device.
You can enable / disable Google assistant using below settings in your nougat and marshmallow device.
Step 1: Launch the Google Assistant (Touch & hold home button)
Step 2: Tap “three vertical dots” & Touch “Settings”
Step 3: Under adjust settings for this device, turn on / turn off Google assistant
2nd Way: Enable “OK Google”
Step 1: Touch & hold the home button to launch Google assistant
Step 2: Tap “three vertical dots” from top right
Step 3: Tap “Settings”
Step 4: Tap “OK Google” detection
By default disable say “OK Google” any time in nougat.
Step 5: Enable “Say OK Google”
Also enable trusted voice for automatically unlock your device when OK Google listen your voice.
3rd Way: Check latest Google app version to fix Google Assistant not working
If your android phone Google app is not updated latest version, it may be cause of OK Google not working.
Step 1: Open “Google app” in your nougat 7.0 (Moto G4 plus) and other device
Step 2: Tap “Menu”
Step 3: Touch “Settings”
Step 4: Under search section, tap “About”
Step 5: Check Google app version
If version is below 6.13 then update it from Google app page.
4th Way: Uninstall Google play services updates
Settings > Device > Apps > Google Play Services > More > Uninstall updates
If none of the above methods worked for your to fix Google assistant problem or OK Google detection not working then try below given method.
5th Way: Factory data reset android nougat 7.0
Step 1: Go to “Settings”
Step 2: Tap “Backup & reset” under personal section
Step 3: Tap “Factory data reset”
Step 4: Touch “Reset phone”
If set pattern lock or other security to unlock your device, confirm your lock screen pattern.
Step 5: Tap “Erase everything”
It will delete all your device internal storage including photos, music, downloaded apps, your Google account and more.
End the list of all troubleshooting steps to fix Google Assistant not working android nougat and marshmallow. If you have known other trick to fix Google Assistant problem, please share with us. If you found this article helpful, share with others.