Error retrieving information from server: How to fix

Last Updated on March 7, 2021 by Bestusefultips

When download or update apps form Google Play Store, you are unable to download it. You can see this error on page Error retrieving information from server RH-01. This error generated may be slow internet connection, date & time not set correctly or app update problems on your android phone. When this error RH-01 happens, you can’t get any information or response from server side.

We download android apps or update it from Google Play Store, but while seen this error on screen Error retrieving information from server RH-01, you can’t download or update apps. Try below given possible solutions to fix Error retrieving information from server RH-01 error on your android phone or tablet devices.

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5 different ways to fix Error retrieving information from server RH-01 android phone or tablet

First of all see basic solutions to fix Error retrieving information from server RH-01 error Google Play Store on your device.

1^st Method: Restart your android device

Restart your android phone or tablet and try again to download or update apps from Google Play Store.

2^nd Method: Check date and time correctly set or not on your device

Settings > System > Date & time

If not set correctly then set it.

Settings > System > Date & time > Disable automatic date & time > Set date & time > Enable automatic date & time

Above given two methods is basic solution to fix this Google play store error RH-01.

3^rd Method: Clear & Cache data Google Play Store

Step 1: Open “Settings”

Step 2: Under device section, Tap “Apps”

You can show list of all installed and system apps.

Step 3: Scroll down until see “Google play store” and tap it

Step 4: Touch “Storage”

Step 5: Tap “Clear cache”

Step 6: Tap “Clear data”

Also clear cache and data Google Service framework:

Settings > Apps > Google Service framework > Storage > Clear cache & Clear data

4^th Method: Uninstall Google play store updates to fix error retrieving information from server RH-01

Step 1: Go to “Settings”

Step 2: Touch “Apps” under device section

Step 3: Tap “Google play store” app

Step 4: Touch “More”

Step 5: Tap on “Uninstall updates”

Step 6: Touch “OK”

5^th Method: Remove your Google account

Step 1: Go to “Settings”

Step 2: Tap on “Accounts” under personal section

Step 3: Touch “Google”

Step 4: Tap “three vertical dots” from top right side corner

Step 5: Touch “Remove account”

Step 6: Touch again “Remove account” to delete it

Did you find above methods helpful? Don’t forget to mention which method worked for you to fix error retrieving information from server RH-01. If this trick solves your issue, share with your friends on social network.