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Error retrieving information from server: How to fix

When download or update apps form Google Play Store, you are unable to download it. You can see this error on page Error retrieving information from server RH-01. This error generated may be slow internet connection, date & time not set correctly or app update problems on your android phone. When this error RH-01 happens, you can’t get any information or response from server side.

Useful trick: Extend battery life android 7.0 / 6.0 / 5.1.1


We download android apps or update it from Google Play Store, but while seen this error on screen Error retrieving information from server RH-01, you can’t download or update apps. Try below given possible solutions to fix Error retrieving information from server RH-01 error on your android phone or tablet devices.

Read this: How to fix error 504 Google Play Store

5 different ways to fix Error retrieving information from server RH-01 android phone or tablet

error retrieving information from server

First of all see basic solutions to fix Error retrieving information from server RH-01 error Google Play Store on your device.

1st Method: Restart your android device

Restart your android phone or tablet and try again to download or update apps from Google Play Store.

2nd Method: Check date and time correctly set or not on your device

Settings > System > Date & time

If not set correctly then set it.

Set date and time to fix error RH-01 Google Play Store

Settings > System > Date & time > Disable automatic date & time > Set date & time > Enable automatic date & time

Above given two methods is basic solution to fix this Google play store error RH-01.

3rd Method: Clear & Cache data Google Play Store

Step 1: Open “Settings

Step 2: Under device section, Tap “Apps

You can show list of all installed and system apps.

Clear cache Google Play Store android 7.0 Nougat

Step 3: Scroll down until see “Google play store” and tap it

Step 4: Touch “Storage

Step 5: Tap “Clear cache

Clear cache and data Google play store app

Step 6: Tap “Clear data

Also clear cache and data Google Service framework:

Settings > Apps > Google Service framework > Storage > Clear cache & Clear data

4th Method: Uninstall Google play store updates to fix error retrieving information from server RH-01

Step 1: Go to “Settings

Step 2: Touch “Apps” under device section

Step 3: Tap “Google play store” app

Step 4: Touch “More

Uninstall update of Google play store android devices

Step 5: Tap on “Uninstall updates

Step 6: Touch “OK

5th Method: Remove your Google account

Step 1: Go to “Settings

Step 2: Tap on “Accounts” under personal section

Step 3: Touch “Google

Step 4: Tap “three vertical dots” from top right side corner

Remove Google account to fix play store error RH-01

Step 5: Touch “Remove account

Step 6: Touch again “Remove account” to delete it

Did you find above methods helpful? Don’t forget to mention which method worked for you to fix error retrieving information from server RH-01. If this trick solves your issue, share with your friends on social network.

About bestusefultips

I’m Arpit Patel, techno lover from India. Bestusefultips is a technology website focused on latest Android news, tricks & tips related android devices, tutorials and videos.

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